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Gibellato Forniture Nautiche

Faq

Can I register an order and left it incompleted?

Certainly, you can. If the order is not complete it is possible to keep it held over selecting the icon “INCOMPLETE” instead of confirming it. At any moment it will be possible to modify and complete it.

Can private users buy from the web-site?

We encourage the private user to find an authorized retailer in his/her area. Here the customer can find GFN’s products and have advice. If there is not an authorized retailer in your area, you can know your reserved prices in our website after registration and send the order directly using our shopping cart.
Please feel free to contact us if you need information about GFN’s dealers in your city/country.

How can I make a complaint?

You can make a complaint telephoning us or by email to our address info@gfn.it .
We will send by emai a form of “authorization to return”: it must be filled up and sent by fax to our number +39 049 5564050.
We will send you the number of authorization (RMA) or let you know about other information.

How can I register myself?

In order to know prices and to buy, you must register.Click on the link ”RESERVED AREA” and follow the instructions.
You will be requested to give all the information needed for the invoice and for your order's delivery.
Then you will receive from us an email message about registration confirm, after it you can go to the reserved area simply typing your USERNAME and PASSWORD.

How can I return an item?

G.F.N. recognizes the right of withdrawal according to the Italian Legislative Decree 22/05/99 no.185 referred to the contracts: the customer has the right to withdraw from an on line contract within 10 working days from the date of receipt of the goods, or also before the delivery but, in any case, within 10 working days from the purchase.
The process of the withdrawal is the following:
1) Send ,within the above mentioned terms,a recorded delivery letter with advice of delivery to G.F.N. Srl –Via Frattina,3-35011 Campodarsego (Pd),indicating your purpose to withdraw from the purchase.
You have to inform us about the detail of you bank (name,agency name,IBAN code,account’ s number) where you prefer to receive the refund.
2) You must return to the same address, by courier carriage paid, the items complete and including possible accessories and owner’s manual: it must be put in an appropriate packaging (do not use the original box which contained the item), in order to guarantee its integrity during the transport.
The sender agrees that the goods described are carried at its own risk.
3)The paied amount (excluding transport freights and possible bank charges) will be credit asap.

How do I find the products I am looking for?

To find a product among the area "CATEGORIES" you have to click on the icon and all the items contained will appear in the middle of the page. If you know already the code, type it in the frame “SEARCH” and press enter.
You can also use keywords to find out the products. Once you find the required article click on it to see all its technical features. Click the ”BUY” icon to put it in the virtual trolley.

How do I make use of the guarantee?

All purchased items are covered by an official guarantee of the producer. According to the law, the guarantee lastes 24 months for private users,12 months for sales to companies.
To get the warranty service you have to keep the purchase documents, cash slip or invoice, and you have to put in contact with our customer service (+39 049 9200196) or by email to our address info@gfn.it

What do I have to do when I receive the goods?

When the courier delivers the goods you must check:
1) The package must be intact, not damaged, wet or in any case corresponding to the standard characteristic of a package.
2) The number of the packages indicated in the transport documents must correspond with the really received number.

What happens if the ordered item is sold out?

If at the time of the order's receipt, one or more items are not available, G.F.N. will contact the customer informing him about the waiting time and/or the availability of similar articles which, according to quality/price, will be equivalent to those ordered.

Which are your shipping methods?

The delivery of orders is done by couriers, the forwarding charges will charged in the invoice. If the customer has an arrangement with other forwarding companies, he must specify during the order.